Terms and Conditions

Shipping

Delivery to: Standard Shipping Orders over £45 Standard Shipping Orders under £45 Express Shipping Any order value
UK addresses FREE FREE £6
Europe FREE £10 £20
Rest of World FREE £20 £30

UK customers never pay for standard shipping, whatever you buy.

HUEZ ships parcels to customers all over the world every day and, if you choose our 'Standard' service and spend £45 or more, there are NO SHIPPING CHARGES.

If you want to get your parcel especially quickly, you can choose 'Express' at the Checkout and the charges in the table above will apply.

You can see estimated delivery times for each service here.

Import Tax

If your country taxes imports, your local tax office may charge you duty. Most of our parcels fall below the threshold for customs duty but if you are in doubt, it is worth checking the position locally, as Huez* can't pay your import taxes.

I’m afraid we are unable to offer advice on your country’s import laws and rates. When we send packages outside the UK, we are obliged to state what the goods are and their sale value. We can only put the true figure on.

If you reject a parcel because you don’t want to pay the import duties, it will be returned to us. In those circumstances, we will politely ask you to meet the cost of resending.

COMPANY INFORMATION

 

Huez* is a trademark of HULO Ltd. Registered in England & Wales, Company Number: 8478769

VAT Registration number: 175344401

This website and shop is owned and managed by Huez* ('HULO Ltd').

Our address is:

HUEZ*, White Studio,

Old Paradise Yard

20 Carlisle Lane

UNITED KINGDOM

Tel +44 (0)203 754 4681

USING THE WEBSITE AND REGISTERING

Huez* grants you a license to access and use this website, but not to make commercial use of any of the content, nor to collect or store any of the product descriptions, images or prices, either manually or using systematic data-mining or data gathering techniques without the express written permission of Huez*.

All of the content on the website is the property of Huez*( HULO Ltd), and enjoys the full protection of UK and international copyright law.

Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. Huez* does not have the means to check the identity of people using the website and cannot be liable if someone other than you uses your confidential details.

We may use the cookie functionality in your web browser to store information and improve the website experience. If you have concerns about our use of cookies, or any other technical aspect of the site, please contact us here.

PLACING AN ORDER ON THE WEBSITE

By placing an order through the website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract under English law.

When you submit an order to Huez*, your submission constitutes an offer to purchase goods from Huez*. On acceptance of the offer by Huez*, your contract is with Huez*, and your statutory rights are with Huez*.

Huez* changes its product prices from time to time and always tries to ensure that they are up to date. In the unlikely event that a product is shown on the website at the incorrect price, Huez* reserves the right to not accept your offer to purchase at that price and will contact you to ask you if you wish to purchase at the correct price. If you confirm that you wish to purchase at the correct price, that confirmation will constitute a new offer to Huez*.

Prices displayed on the website do not include delivery charges which may or may not be applicable depending on which products you buy, your delivery address, and any promotions which may be running at the time you make your purchase. Delivery charges are shown clearly at the shopping basket stage of the order process, and any choices you make during that process (for instance, in selecting 'Standard' or Express' shipping) will constitute your contractual acceptance of the delivery charges, which appear in the shopping basket as a result of those choices.

Prices displayed on the website include VAT by default, however the website automatically subtracts VAT if a customer enters a billing address and delivery address which are both outside the UK and EU. For more information on the rules regarding VAT, see below.

PAYMENT

Payment on the website is by credit or debit card. We accept Visa, MasterCard, American Express, Maestro, Maestro International, Visa Electron, and JCB. If you prefer to pay by cheque or bank transfer, please email us here (admin@huez.co.uk) and we will make special arrangements.

We charge customers' credit/debit cards at the time the order is placed. Our website does not allow you to order products which are out of stock which means that you should only ever be paying for products which can be shipped immediately. Occasionally, however, the stock position shown on the website may be inaccurate and we might be unable to send a product shown as 'in stock' and for which you have paid. If this happens, we will contact you to ask whether you would prefer to cancel the order and receive a refund or wait until stock becomes available.

Customer credit and debit cards are charged by Huez* in pounds sterling. Where prices are displayed in other currencies, these prices are indicative only and may not reflect the live exchange rate at the time. Accordingly, international customers may find that the amount shown on their credit/debit card statement is not the same as the amount which was indicated on our website - for the simple reason that currency rates have moved. This is not something within our control.

Ownership of goods remains with Huez* until full payment is received by Huez* from the customer.

If the goods ordered by you are subject to a tax, duty or other charge when the package reaches its destination, responsibility for paying those charges is yours, not Huez*'s. Huez* has no way of knowing what customs and import charges may be in force at any time in any country, and makes no allowance in its pricing policy for such charges. For the purposes of customs and other importation charges, therefore, you assume the role of importer of the goods. Huez* cannot be liable to you for any delay or failure of the goods to reach their delivery address because of the detention of a package by customs or other authorities.

VAT

Huez* is required by law to charge Value Added Tax (VAT) on its products when: the customer's billing address is in either the UK or an EU country the customer's billing address is outside the UK and EU, but the delivery address is inside the UK or EU

The only circumstance in which VAT is not chargeable is when:
the customer's billing address is outside the UK and EU and the delivery address is also outside the UK and EU

The prices on our website include VAT by default, however the website automatically subtracts VAT at the shopping basket stage if a customer provides billing and delivery addresses which are both outside the UK and EU. The VAT rate is set by law. It is currently 20% and applies both to the value of goods you order and any delivery charge. The invoice emailed to you and enclosed in your package will show how much VAT (if any) has been paid and constitutes a valid VAT invoice for HMRC purposes.

RETURNS POLICY

We want you to be happy with the products you receive from Huez* and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality, fit for purpose and which conform to the description given of them on our website.

If you wish to return a product:

we must receive it back within 30 days of the date on which you received it. (if it has been bought in advance as a Christmas present for someone, then the 30-day rule runs from Christmas Day!)

It must be sent to the following address by a registered and trackable service.

HUEZ* Returns Department

WHITE STUDIO,

Old Paradise Yard,

20 Carlisle Lane,

SE1 7LG

London
UNITED KINGDOM

The returned product must be accompanied by our Returns Form (supplied to you in the original package but also available on request by emailing admin@HUEZ.co.uk) and you must state on the returns form the items you are returning, the reasons you are returning them and the remedy you would prefer (refund or replacement) in each case.

If the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it.

If the reason for the return is that the product is faulty, you must state the nature of the fault on the Returns Form. The fault must not be the result of using the product for purposes for which it was not intended.

When you request a refund for returned products, we will also refund any delivery charges which you paid for the order, unless under exceptional circumstances.

When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.

We aim to process returns within 3 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. On receipt of your return, we will email you to confirm that we have received it and to confirm what action we are taking.

If the returned products were bought by you in a sale or at a reduced price, the entitlements set out above do not apply. Section 6.3.6 of the Consumer Protection (Distance Selling) Regulations 2000 sets out your rights for these kinds of goods.

Any questions about returns should be addressed to admin@huez.co.uk

DISCLAIMER & LIMITATIONS OF LIABILITY

Huez* does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Huez* nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Huez* or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Huez* and any other associated company of HULO Ltd as if references to Huez* included references to each such associated company.

While Huez* uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Huez* will not be responsible for any errors or omissions or for the results arising from the use of such information. While Huez* takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Huez* will not be responsible nor liable for your use of any other websites which you may access via links within this website. Huez* does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Huez*. The entire liability of Huez* under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Huez* will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Huez* may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Huez*.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Huez* will not be responsible for any breach of our contractual obligations if the breach arose out of an event beyond its control, including but without limitation: failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting either Huez* or its suppliers.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of HULO LTD or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with HULO Ltd; and
Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

PRIVACY

Please refer to our Privacy Policy, which states how we use any personal data and other information which you provide to Huez*.

ELECTRONIC COMMUNICATIONS

By using the Huez* website, you consent to receive communications from us electronically and you accept that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be 'in writing'. For this purpose, the most recent email address, which you have provided to us, will be deemed to be the correct email address for us to use. You may of course opt-out of any Huez* marketing messages at any time.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial of service attack or a distributed denial of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

GENERAL

Huez* reserves the right to make changes to its website, policies, and Terms & Conditions at its absolute discretion.

If any of these Terms & Conditions are determined to be illegal, invalid or otherwise unenforceable by law, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms, and the remaining Terms & Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

PRIVACY POLICY

Huez* will never ever sell your data on to anyone. We'll only use it within Huez* to send you newsletters and tell you about our goings on, if you said it was OK for us to do so. You can always opt out from a link at the bottom of the emails we send, or contact us to ask us. We'll do that straight away.

The collection and storage of personal information submitted to Huez* is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. When you visit the Huez* website, or when you register your details or purchase from Huez*, you agree to be governed by Huez*’s terms and conditions.

REFUNDS AND EXCHANGES

We want you to be completely happy with your Huez* garment, so if for any reason you're not, we'll put it right.

We supply a note with each order with simple instructions on how to send back goods for a refund or exchange.

The email address for returns is admin@huez.co.uk

a) Problem on Arrival

Whether the garment is faulty, the wrong size, or just not what you expected, we politely ask that you notify us within 14 days of its arrival and tell us what the problem is. If you're buying in advance for a birthday or Christmas present, we understand that you may need longer than the 14 days and we're happy to put things right for a longer period that is fair for both you and us.

Please then fill in the returns form which was inside your parcel (if you've mislaid it, email us and we'll email you another) and send the garments back to us at this address:
HUEZ Returns Department

White Studio,

Old Paradise Yard,

20 Carlisle Lane,

SE1 7LG.

London 

United Kingdom

We strongly recommend that you send your parcel by a registered service, in case it is lost in transit - for instance, Royal Mail 1st or 2nd Class Recorded. If returns are lost, and no valid proof delivery can be provided this is not the responsibility of Huez*.

When we receive the parcel we'll either credit you in full for the amount you originally paid, or send you a replacement at our expense, whichever you prefer. We do ask that the garment returned is new, unwashed, unworn with all swing tickets attached and in its original packaging.

b) Emerging Problem

If a garment arrives in good condition but develops a quality problem within 90 days of purchase, we will either repair and return the garment, send a replacement, or refund you, at our discretion.

VALUE ADDED (VAT)

If you are a UK or EU (European Union) resident, we are required to charge you UK Sales Tax or ‘Value Added Tax’ (VAT). This is currently 20% on the combined goods value and shipping charge of your order.

The one exception to this is if your purchase is made in the name of an EU business and it has a valid VAT number. In that instance we can process the transaction without charging VAT, however to do so we need the VAT number at the time the order is placed. Our website is not set up to handle this special situation so if you want to take advantage of it, please email us on makeyourescape@huez.co.uk in advance. We can then process it manually.

If you're outside the EU and the address you’ve asked us to deliver to is also outside the EU, you don’t have to pay VAT. Please note, though, that if you ask us to send the goods to an address inside the EU, the exemption doesn’t apply and VAT will be added on again.

Billing Address: Delivery Address:
UK UK Includes 20% VAT
UK Non-UK Includes 20% VAT
EU EU Includes 20% VAT
EU Non EU Includes 20% VAT
Rest of the World (ROW) ROW
Includes 20% VAT
ROW UKor EU Includes 20% VAT

Our website won't, I'm afraid, allow you to override these rules.

Prices displayed do not include shipping charges, if applicable. Where they apply, they are added during the ordering process after you’ve told us where you want your parcel delivered to. If you want to see what the charges are before that, see 'Shipping Charges'.

IMPORT TAXES

Some countries charge special taxes on imported goods. This may apply to goods which we ship to you, and if it does, you'll have to pay the charges before the courier will hand over the parcel.

I’m afraid we are unable to offer advice on your country’s import laws and rates, so it's best if you check it out beforehand on your government's tax website.

When we send packages outside the UK, we are obliged to state what the goods are and their sale value. We can only put the true figure on.

If you reject a parcel because you don’t want to pay the import duties, it will be returned to us. In those circumstances, we will ask you to meet the cost of resending.

DELIVERY

If your item is in stock (the Add to Basket Icon will appear) and we receive your order before midday, Monday to Friday, we will despatch it within 2 working days.

If we receive your order on a Friday, in which case we'll send it latest by Tuesday. Generally, we will always try to send your order as soon as possible.. Nobody likes waiting! We offer two delivery options: Standard and Express. Both are registered services which require a signature, so please consider using a different delivery address (for instance, your work address) if you’re out. Approximate delivery times, in working days, are:


Standard Express
UK 2-4 days 1-2 (see time cut off)
EU 3-5 days 2-4 days
ROW 5-7 days 2-4 days
South Korea & Japan 5-7 days n/a

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