We want you to be happy with the products you receive from Huez* and our contract with you therefore entitles you to return goods on the conditions set out below. Nothing in those conditions affects or detracts from your statutory rights, in particular your right to receive goods which are of satisfactory quality, fit for purpose and which conform to the description given of them on our website.
If you wish to return a product:
We must receive it back within 30 days of the date on which you received it. (If it has been bought in advance as a Christmas present for someone, then the 30-day rule runs from Christmas Day!)
It must be sent to the following address by a registered and trackable service.
Huez* Returns dept.
Old Paradise Yard,
20 Carlisle Lane,
The returned product must be accompanied by our Returns Form (supplied to you in the original package but also available on request by emailing email@example.com) and you must state on the returns form the items you are returning, the reasons you are returning them and the remedy you would prefer (refund or replacement) in each case.
If the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it.
If the reason for the return is that the product is faulty, you must state the nature of the fault on the Returns Form. The fault must not be the result of using the product for purposes for which it was not intended.
When you request a refund for returned products, we will also refund any delivery charges which you paid for the order, unless under exceptional circumstances.
When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
We aim to process returns within 3 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. On receipt of your return, we will email you to confirm that we have received it and to confirm what action we are taking.
If the returned products were bought by you in a sale or at a reduced price, the entitlements set out above do not apply. Section 6.3.6 of the Consumer Protection (Distance Selling) Regulations 2000 sets out your rights for these kinds of goods.
Any questions about returns should be addressed to firstname.lastname@example.org